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General Conditions of Sale & Use

 

This website is operated by PuppyLove . On this site, the terms "we", "our" and "our" refer to PuppyLove . PuppyLove offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.



Please read these General Conditions of Sale and Use carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these General Conditions of Sale and Use. If you do not agree to all of the terms and conditions of this agreement, then you must not access the website or use the services offered therein. If these General Conditions of Sale and Use are considered an offer, acceptance is expressly limited to these General Conditions of Sale and Use.


All new features and tools that will be added to this store at a later date will also be subject to these General Terms and Conditions of Sale and Use. You can consult the most recent version of the General Conditions of Sale and Use at any time on this page. We reserve the right to update, change or replace any part of these General Conditions of Sale and Use by posting updates and / or changes on our website. It is your responsibility to check this page periodically to see if any changes have been made. Your continued use of or access to the website after the posting of any changes constitutes your acceptance of those changes.


Our store is hosted on Shopify Inc. They provide us with the e-commerce platform that allows us to sell our products and services to you.



ARTICLE 1 - CONDITIONS OF USE OF OUR ONLINE STORE


By accepting these General Conditions of Sale and Use, you declare that you have reached the age of majority in your country, state or province of residence, and that you have given your consent to allow any dependent minor to use this website.


You must not transmit worms, viruses or any other code of a destructive nature.


Any breach or violation of these General Conditions of Sale and Use will result in the immediate termination of your Services.



ARTICLE 2 - GENERAL CONDITIONS


We reserve the right to deny access to services to any person at any time, for any reason whatsoever.


You understand that your content (excluding your credit card information) may be transferred unencrypted, and this implies (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements for connecting networks or devices. Credit card information is always encrypted during transmission over networks.


You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service or use of the Service, or any access to the Service or contact on the website, through which the Service is provided, without permission. express written notice from us.


The headings used in this agreement are included for your convenience, and will not limit or affect these Terms.



ARTICLE 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION



This site may contain certain previous information. This prior information, by nature, is not up to date and is provided for informational purposes only. 



ARTICLE 4 - CHANGES TO THE SERVICE AND PRICES


The prices of our products may be changed without notice. The prices indicated are the final prices, all taxes included at the legal rate in force. The goods remain our property until full payment of the sale price.


We reserve the right at any time to modify or discontinue the Service (and any part or content of the Service) without notice and at any time.


We will not be liable to you or any other third party for any price change, suspension or interruption of the Service.



ARTICLE 5 - PRODUCTS OR SERVICES


Certain products or services may be exclusively available online on our website. These products or services may be available in limited quantities and may only be subject to returns or exchanges in accordance with our Return Policy.


We have done our best to display as clearly as possible the colors and images of our products that appear on our store. We cannot guarantee that your computer screen will display colors accurately.


We reserve the right, but are not obligated to do so, to limit the sales of our products or services to any person, and in any geographic region or jurisdiction. We could exercise this right on a case-by-case basis.

We reserve the right to limit the quantities of any product or service we offer. All product descriptions and product prices are subject to change at any time without notice, at our sole discretion. We reserve the right to stop offering a product at any time. Any service or product offer presented on this site is void where prohibited by law.



ARTICLE 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION


We reserve the right to refuse any order you place with us. We may, at our sole discretion, reduce or cancel the quantities purchased per person, per household or per order. These restrictions could include orders placed by or from the same customer account, the same credit card, and / or orders that use the same billing and / or shipping address. In the event that we modify or cancel an order, we may attempt to notify you by contacting you at the email and / or billing address / phone number provided at the time the order has been placed. We reserve the right to limit or prohibit orders which, in our sole judgment, may appear to be from merchants, resellers or distributors.


You agree to provide current, complete and accurate order and account information for all orders placed on our store. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can push to complete your transactions and contact you as necessary.


For more details, please see our Return Policy.



ARTICLE 7 - OPTIONAL TOOLS


We may provide you with access to third party tools over which we have no monitoring, control or influence.


You acknowledge and agree that we provide access to such tools "as is" and "as available", without any warranties, representations or conditions of any kind and without any endorsement. We will have no legal liability resulting from or relating to the use of these optional third party tools.


If you use any optional tools offered on the site, you do so at your own risk and discretion, and you should review the terms on which such tools are offered by the relevant third party provider (s).


We may also, in the future, offer new services and / or new features on our site (including new tools and resources). These new functionalities and these new services will also be subject to these General Conditions of Sale and Use.



ARTICLE 8 - THIRD PARTY LINKS


Certain content, products and services available through our Service may include material from third parties.


Third party links on this site may direct you to third party websites that are not affiliated with us. We are not obligated to review or evaluate the content or accuracy of such sites, and we do not warrant or assume any responsibility for any content, website, product, service or other material accessible on or from these third-party sites.


We are not responsible for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transaction made in connection with these third party websites. Please read the policies and practices of third parties carefully and make sure you understand them before entering into any transaction. Complaints, claims, concerns, or questions regarding the products of these third parties should be submitted to these same third parties.



ARTICLE 9 - COMMENTS, SUGGESTIONS AND OTHER USER PROPOSALS


If, at our request, you submit specific content (for example, to participate in competitions), or if without request from us, you send creative ideas, suggestions, proposals, plans or other elements, whether online, by email, by post, or otherwise (collectively, "comments"), you grant us the right, at any time, and without restriction, to edit, copy, publish, distribute , to translate and otherwise use and in any media any comments you send to us. We are not and should not be required (1) to maintain the confidentiality of comments; (2) to pay compensation to anyone for any comments provided; (3) to respond to comments.


We may, but have no obligation to do so, monitor, edit or remove content that we believe, in our sole discretion, to be illegal, offensive, threatening, abusive, defamatory, pornographic, obscene or otherwise objectionable, or that infringes any intellectual property or these General Conditions of Sale and Use.


You agree to write comments that do not violate the rights of third parties, including copyrights, trademarks, privacy, personality, or other personal or property rights. You also agree that your comments will not contain illegal, defamatory, offensive or obscene content, nor will they contain any computer viruses or other malicious software that could in any way affect the operation of the Service. or any related website. You may not use a false email address, pretend to be someone you are not, or try to mislead us and / or third parties as to the origin of your comments. You are fully responsible for all comments you post and their accuracy. We take no responsibility for and disclaim any liability for any comments you post or any other third party posts.



ARTICLE 10 - PERSONAL INFORMATION


The submission of your personal information to our store is governed by our Privacy Policy. Click here to view our Privacy Policy.



ARTICLE 11 - ERRORS, INACCURACIES AND OMISSIONS


From time to time there may be information on our site or in the Service that may contain typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, fees. product shipping, delivery times and availability. We reserve the right to correct any errors, inaccuracies, omissions, and to change or update information, if any information in the Service or on any related website is inaccurate, at any time and without prior notice.


We are under no obligation to update, change or clarify any information in the Service or on any related website, including but not limited to pricing information, except as required by law. No defined update or refresh date in the Service or on any related website should be taken into account to conclude that information in the Service or on any related website has been modified or updated.




ARTICLE 12 - PROHIBITED USES


In addition to the prohibitions set out in the General Conditions of Sale and Use, you are prohibited from using the site or its content: (a) for illegal purposes; (b) to induce others to perform or participate in illegal acts; (c) to violate any regional ordinance or any international, federal, provincial or state law, rule or regulation; (d) to infringe or violate our intellectual property rights or those of third parties; (e) to harass, mistreat, insult, hurt, defame, slander, denigrate, intimidate or discriminate against anyone on the basis of sex, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or could be used in a way that compromises the functionality or operation of the Service or any associated, independent, or Internet website; (h) to collect or track the personal information of others; (i) to spam, phish, hijack a domain, extort information, browse, explore or scan the web (or any other resource); (j) for obscene or immoral purposes; or (k) to violate or bypass the security measures of our Service, any other website, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating prohibited uses.



ARTICLE 13 - DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY


We make no representations or warranties that your use of our service will be uninterrupted, prompt, secure or error-free.


We do not guarantee that the results that may be obtained through the use of the Service will be accurate or reliable.


You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time without notifying you first.


You expressly agree that your use of the Service, or your inability to use it, is at your sole risk. The Service and all products and services provided to you through the Service are (unless expressly stated to the contrary by us) provided "as is" and "as available" for your use, without representation, without warranties and without conditions of any kind, express or implied, including all implied warranties of merchantability or merchantability, fitness for a particular purpose, durability, title and freedom from infringement.


PuppyLoveincluding but not limited to any errors or omissions in any content, or any loss or damage of any kind arising from use of the Service or any content (or product) posted, transmitted, or otherwise made available through of the Service, even if you have been warned of the possibility of their occurrence. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability will be limited to the maximum extent permitted by law. even if you have been warned of the possibility of them occurring. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability will be limited to the maximum extent permitted by law. even if you have been warned of the possibility of them occurring. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability will be limited to the maximum extent permitted by law.




ARTICLE 14 - INDEMNIFICATION


You agree to indemnify, defend and protect PuppyLove , our parent company, our subsidiaries, affiliates, partners, managers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, with respect to any claim or request, including reasonable attorney fees, made by any third party as a result of or arising from your violation of these General Terms and Conditions of Sale and Use or the documents to which they refer, or your violation of any law or the rights of a third party.

 

ARTICLE 15 - DELIVERY

The online sales offers presented on the site www.uk.puppylove.com are reserved for private consumers residing in USA or, where applicable, in a country in the world.

Delivery means the transfer to the Customer of physical possession or control of the Product.

 

PUPPY LOVE -  NAGO INDUSTRIES LTD offers delivery methods through its partner Colissimo LaPoste.   Delivery times are 11 - 18 Business Days in the USA. During sales periods, this period can be extended to 20 working days due to backlog.

 

The delivery costs will be indicated to the Customer before any payment and only concern deliveries made in the USA. For any other place of delivery, it will be up to the Customer to contact customer service. 

 

Unless otherwise stated on the Site during the ordering process or in the description of the Products ordered, the Seller undertakes in all cases to deliver the Products within a maximum period of thirty (30) days after the conclusion of the contract with a Consumer Client. 

 

The Customer may refuse a package at the time of delivery if he notices an anomaly concerning the delivery (damage, product missing compared to the delivery slip, damaged package, broken products, etc.); any anomaly must then be indicated by the Customer on the delivery slip, in the form of handwritten reservations, accompanied by the Customer's signature. 

 

 If the Customer's package is returned to the Seller by post or by other postal service providers, the Seller will contact the Customer upon receipt of the return package to ask him what to do with his order. If the Customer has mistakenly refused the package, he may request it to be returned by first paying the postage costs for the new shipment. Postal charges must be paid even for orders for which the postage costs were offered at the time of the order. 

 

In the event of a delivery or exchange error (if the right of withdrawal is applicable, i.e. if the Customer is a Consumer and the contract entered into to acquire the Product or Service allows the withdrawal, according to the article L.221-18 et seq. Of the Consumer Code), any product to be exchanged or reimbursed must be returned to the Seller in its entirety and in perfect condition. Any defect resulting from an awkwardness or a wrong move by the Customer cannot be attributed to the Seller. 

 

 Any delay in delivery compared to the date or time indicated to the Consumer Customer when ordering or, in the absence of a date or time specified when ordering, greater than thirty (30) days from the date of the order. conclusion of the contract may result in the resolution of the sale at the initiative of the Consumer Customer, upon written request from him by registered letter with acknowledgment of receipt, if after having ordered the Seller to make the delivery he has not performed . The Consumer Customer will then be reimbursed, at the latest within fourteen (14) days following the date on which the contract was terminated, of the total amount paid. This clause is not intended to apply if the delay in delivery is due to a case of force majeure. 

 

Our policy lasts 30 days. If 30 days have passed after you make your  purchase, unfortunately we cannot offer you a refund, exchange, or cancellation.

 

ARTICLE 16 - SEVERABILITY


In the event that a provision of these General Conditions of Sale and Use is deemed to be illegal, void or inapplicable, this provision may nevertheless be applied to the full extent permitted by law, and the part not applicable must be considered as being dissociated from these General Conditions of Sale and Use, this dissociation must not affect the validity and the applicability of all the other remaining provisions.



ARTICLE 17 - TERMINATION


The obligations and responsibilities undertaken by the parties before the date of termination will remain in effect after the termination of this agreement for all purposes.


These General Conditions of Sale and Use are effective unless and until terminated by either you or not. You can terminate these General Conditions of Sale and Use at any time by notifying us that you no longer wish to use our Services, or when you stop using our site.



ARTICLE 18 - ENTIRE AGREEMENT


Any failure on our part to exercise or apply any right or any provision of these General Terms and Conditions of Sale and Use should not constitute a waiver of this right or this provision.


These Terms and Conditions of Sale and Use or any other policy or operating rule that we post on this site or in connection with the Service constitute the entire understanding and understanding between you and us and govern your use of the Service, and supersede all communications, proposals and all agreements, prior and contemporary, oral or written, between you and us (including, but not limited to any prior version of the General Conditions of Sale and Use).


Any ambiguity regarding the interpretation of these General Conditions of Sale and Use should not be interpreted to the detriment of the drafting party.



ARTICLE 19 - APPLICABLE LAW


These General Terms and Conditions of Sale and Use, as well as any other separate agreement through which we provide Services to you will be governed by and construed under the laws in force at 55 High Street Shirehampton Bristol BS11 0DW



ARTICLE 20 - CHANGES TO THE GENERAL CONDITIONS OF SALE AND USE


You can consult the most recent version of the General Conditions of Sale and Use at any time on this page.


We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms and Conditions of Sale and Use by posting updates and changes to our site. It is your responsibility to visit our site regularly to check for any changes. Your continued use of or access to our site after the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.



ARTICLE 21 - CONTACT DETAILS

NAGO INDUSTRIES LIMITED

Headquarters: 55 High Street Shirehampton Bristol BS11 0DW

ARTICLE 22- LEGAL GUARANTEES

 

According to article L.211-4 of the Consumer Code, we are liable for defects in the conformity of the goods which appear within 24 months from the delivery of the goods. Pursuant to article L.111-1, you have a legal guarantee of conformity of two years from the date of delivery of the good to initiate either the repair or the replacement of the said good (subject to the conditions provided for by article L.211-9 now L.217-9 of the consumer code)

If you brought proceedings during the 6 months following delivery of the goods, you are exempt from providing proof of the existence of the lack of conformity. 

 According to the consumer code, we are also liable for hidden defects in the goods sold. According to article 1648 of the civil code, the consumer must institute proceedings within two years from the discovery of the defect.

The consumer can decide to implement the guarantee against the hidden defects of the good come within the meaning of article 1641 of the civil code. In this case, the consumer can choose between canceling the sale or reducing the sale price. 

This legal guarantee applies independently of the commercial guarantee.