Free bed cover with orders above 100$ | Free shipping above 50$

Puppy Love Covid - 19 Policy

FREE WORLDWIDE SHIPPING
+ 30 DAYS MONEY-BACK GUARANTEE

(even in such hard times!)

Ordering with Puppy Love is easy. Receiving your parcel is easier, you read that right. With just a bit of cooperation from your side, we can give you an amazing shopping & shipping experience!

A message from us to you:

*We understand it’s tough times for everyone, but we want to continue to provide you and your furry best friends the comfort they deserve!

Our priorities include our staff and customers’ wellbeing, which is why you will notice some slight changes in the delivery options and schedules.

We are striving really hard to deliver the best products and services possible. But as you all know, circumstances are not in our hands, delays by middlemen and at ports due to disruption in flights are out of our control. Yet still - we are not ready to compromise in terms of quality and service when it comes to our customer’s satisfaction level.

Where do we deliver:

*Worldwide. Wherever you are, you do not need to think twice when ordering. Our products are securely shipped from one corner of the globe to another.

Delivery times:

*All products are delivered in 15-20 days. The package is shipped within 4 to 48 hours maximum!

We know how frustrating it is to not receive your product immediately after you have paid. But we would like to bring this in your kind notice that we are in constant communication with our logistic partners, suppliers, shipping agents, and of course our Puppy Love’s lovely customers.

How much does delivery cost:

*It basically varies from country to country. You can check the expected delivery cost at the checkout page before you confirm.

Exchanges and returns:

If your puppy love item you received does not meet your expectations or is broken/faulty, you do not need to worry at all! You have a 30-day window to process your returns.

After all, in addition to our pet’s comfort, customer satisfaction is our top priority.

Simply contact us through Customer@puppylove.com to report your issues and we will get back to you and assist you with the best possible way out.

Customs costs :

This can vary depending on which country you are based in. (Sadly, we have no control over it.)

Additional costs:

Some banks may charge additional fees on top of your online purchases which can vary from a few cents to 5 USD proportional to the amount of your order.

(We have no control over these additional costs as well – please contact your bank for any anomalies or other external charges you incur. Nevertheless, this case is extremely rare!)

Time and again, we have proved that our customers are our no.1 priority. For that reason, we will do whatever it takes to inform each one of you regarding the slightly disturbed shipping timelines.

COVID-19 has interrupted the lifecycle of everyone, businesses, freight forwarders, shipping companies, and of course your pets. While we provide a warm and relaxing bed for your loved ones, we assure you that you can too, sit back and relax!

Your products are on the way and the rider must knock on your door anytime now. We understand while it is very difficult for you and your ‘furry loved ones’ to wait, please know that our logistics team is working hard day and night continuously for hours and hours to provide you up-to-date communication with the fastest shipping possible. With mutual co-operation and understanding, together we can beat this pandemic and eventually get out of this deadly virus.

Stay happy & safe!